Urban Fitness Solutions is committed to providing you with the best possible customer service experience. Urban Fitness Solutions takes the privacy of their clients and those visiting the website seriously and commits to the following principals.
Collection of your personal information
We may collect personal information which you provide to us including your name, address, postal address, email address, details of the products you have purchased and any additional information you provide to use through use of our website.
This information is collected in a number of ways including through downloading the e-book or when you interact with our customer service or participate in marketing or surveys. We also collect information when you chose to make comments, account settings, preferences, ratings and so on.
We may also collect data from other sources which may not always be obvious such as through the use of “cookies”. We may also gather information from both online and offline data providers. This information could include internet browsing behaviour, demographic data or interest based data.
Why do we collect this information?
The personal information you provide will be used to provide offers, information and our services to you. We also use this information to improve and enhance our services and marketing efforts.
You have the right to inspect your personal information. You always have the right to request that Urban Fitness Solutions delete or correct the information held about you. If you wish to do so, please email us at email@example.com
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may also collect data regarding device IDs or identifiers, connection information, device software, statistics of page views, ad data, referral URLs and IP data.
We use this data to determine your general geographic location so that we may provide location specific content to you.
We may use your information to assist in responding to complaints and enquiries.
We may also investigate any possible breach of our Conditions including fraud or illegal activities, with the use of your personal information.
Email marketing: With your permission, we may send you emails about new services and other updates. If we ask for your personal information for a secondary purpose such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by emailing us at firstname.lastname@example.org
Disclosure of your personal information
We may share your information with employees within Urban Fitness Solutions including for customer support, service improvement, development, processing, storage or providing access to our services.
We use other companies, contractors or agents to provide services to you including delivery, marketing, communications, legal services, debt collection, administration services, customer services, information technology providers, credit card or other Payment Methods to conduct transactions. The third parties to whom we disclose personal information may be located within or outside Australia.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or online marketing and personal relations. Those companies will be permitted to obtain only the personal information they need to deliver the service. Urban Fitness Solutions takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Urban Fitness Solutions reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.